How Can I Pay?
You can use any of the payment types listed below to pay for your order.
Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
My payment has been declined
Please check the following:
Check the card details on your cocoslady account to make sure the information is correct, e.g. the expiry date or your billing address.
Make sure you enter the security code correctly–that’s the three digit number on the back of your card.
Your card issuer may have declined your payment–as they don’t tell us the reason for this, it’s would be better to contact them.
If you’ve checked all of the above, please try to pay with another card.
If you've tried all these and are still having problems, contact our Customer Service with as many details as you can about the issue including any error messages and we'll do our best to resolve it as quickly as we can.
When will I be charged?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been placed successfully.
If your card is not authorized, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorize the payment.
Please remember that even if a payment isn't authorized, it may look like cocoslady has still taken the money as some card issuers may still reserve the money, for a short period of time. Under such a situation, please don’t worry and contact the issuer of your card as soon as possible.
How can I get a coupon/discount code?
We understand that our customers like to get their hands on a great deal from time to time. We'd suggest that you check out the website, we often have really great promos running where you can grab a steal.
If it's a discount code that you're after - we send out discount codes to our customers in our newsletters. Sometimes you'll spot a code on Twitter, Facebook, Google+, Pinterest or the banner on our website too - keep your eyes peeled.
Our discount codes can be sent to individuals and may be locked to those accounts only.
cocoslady also accepts payment Coupon.