cocoslady offers always free and fast shipping and made very easy return to our offices.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Please be sure, all of our orders need Processing time and Shipping time.
It normally takes 1-5 business days for us to process your order to be ready for shipment. Please note that this does not include holidays and weekends.
It does take longer for us to process pre-order items, please refer to our campaign/product page for more detailed information. This can take up to 7 workdays. You can't rush artisan quality work!
For wedding dresses, prom dresses and evening dresses, all made to order, need up to 15 work days for processing time, if your time is urgent, please contact us to make a rush order.
Please keep in mind some items are made to order to reduce waste and keep the costs low to our customers which need more production time.
How to know whether a product is ready in stock or not?
All the products in category "Ready in Stock" are ready, if not, it is made to order.
Standard Shipping (10-20 work days)
Express Shipping (3-5 work days)
Once your order has been shipped, we cannot change the delivery address nor delivery options. We are not responsible for lost, damaged, or stolen packages.
Rush Production or Shipping:
Please contact our costomer team at email@example.com
Do you accept orders placed outside of the US?
We accept orders from around the globe and if you are a cocoslady Privilege Member, you'll receive your purchases from warehouses in USA, Canada, UK, Germany and Australia!
How long will it take to receive my order?
We process very fast all orders, between 12/24 hours from the purchase, Saturday included. We don't ship on Sunday and during the national holidays. We are the only seller shipping that offers FREE expedited EMS shipping for all items purchased by customers from USA. All American customers can enjoy a fast delivery between 7 and 9 days from the shipment! Please, be aware that during the Christmas holidays, deliveries can delay up to 20 days from the date of shipping.
Do I need to pay for the custom fees?
In certain cases, custom fees may be applied at the destination country. cocoslady is not responsible for the payment of such fees. We ship accordingly to the custom regulation of each country where we ship and it's not in our control whether or not a parcel may be charged with a custom fee.
Do you ship with a DHL or any other faster express courier?
Yes, we can ship with DHL or DPD. Contact us if you need a faster delivery, we'll get back to you with the best delivery quotation for your destination.